RETURN / EXCHANGE POLICY FOR DAMAGED PRODUCT
Life Safety Services, LLC wants you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product had been delivered/opened unless the product is faulty or defective.
Because of the nature of our products, we can accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product.
If you feel you have received a faulty or defective product, please email us at [email protected] for further instructions.
Only products purchased on lifesafetyservices.com may be returned for a refund or exchange. We cannot accept items purchased from another retailer for an exchange or refund. Products which are not eligible for return or exchange will be returned to sender and will not be eligible for credit.
Costs to return items to Life Safety Services, LLC are the responsibility of the customer.
THE RETURN PROCESS
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. We recommend using the original packaging to return the product. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of damaged/defective product(s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.
Ship your return to the following address:
LSS Life Safety Services
908 South 8th Street, Suite 500
Louisville, KY 40203
Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.
For a product to be eligible for return/exchange, the following conditions must apply:
- The issue must be reported to Life Safety Services, LLC within 7 days of your receipt of product.
- Life Safety Services, LLC must be contacted immediately if products are damaged as a result of shipping
- A detailed description of the damage must be provided to the Customer Care team
- Product(s) is returned in the condition it was received
NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy timeframe and without a photo of the broken items and/or package. Life Safety Services, LLC is not liable for missing packages with confirmed delivery by courier.
- If your return is approved, a replacement or credit note will be issued
- You will be notified via email once the return has been processed
- Return products must be received and accounted at Life Safety Services, LLC warehouse before credit notes are made available for future orders or replacements can be sent:
- A replacement or credit will be issued within 7-10 calendar days of receipt at Life Safety Services, LLC warehouse.
- Original shipping and handling costs are non-refundable
IN THE EVENT OF ANY PERCEIVED ABUSE OF LIFE SAFETY SERVICE, LLC’S GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF LIFE SAFETY SERVICE, LLC, A RETURN OR EXCHANGE MAY NOT BE HONORED